CONTACT US
General Inquiries and Comments
"We're always here to help! For any questions or comments, feel free to reach out to us by completing the form down below. Our team is dedicated to providing prompt and helpful responses."
Frequently Asked Questions
"For quick answers to common queries, we encourage you to explore our comprehensive FAQ section down below. This resource is designed to provide immediate assistance for a variety of topics."
Karma's Donation
"We believe that every adoption story is unique and deserves to be shared. If you have recently adopted a new pet, we would love to hear your story and share it with our community. Please send us a message and you could stand a chance to win one of our dog collars, leashes, or accessories."
Inquiries Regarding Existing Orders
"If your question pertains to an existing order, including its status, please include your order number in your correspondence. This will enable us to assist you more efficiently."
Information to Include in Your Message
"When contacting us, please provide the following details for swift and accurate assistance:
- Full Name as it appears on the order
- Order Number
- Email address used for the order
- Contact phone number
- A brief description of your inquiry or message
We value your time and aim to address all inquiries with the most attention and care."
Need help?
Frequently Asked Questions
"At our store, we offer a variety of payment options for your convenience. You can choose from popular credit cards like Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
"We only cater to United States Customers as of now and only accept U.S. currency. You have the option to pay in USD. To ensure your convenience, simply select your USD currency from our dropdown menu. Please note, the charge on your credit card statement will be listed as Canis Luxury."
"For detailed information about delivery times and shipping costs, we invite you to visit our Shipping page. Here, you'll find all the necessary details to understand when and how your package will arrive."
"We stand behind our products with a 30-day money-back guarantee. If you need to return or exchange an item, please visit our Exchanges & Returns page for comprehensive guidance on the process. Contact Customer Support by completed a Exchanges and Returns Form.
"Your new leather collars, leashes, or accessories is ready for immediate use. To ensure its longevity, here are some care tips: If the collar gets wet, gently wipe it with a dry cloth and lay it flat to dry. In case of dirt, clean it with a damp cloth and again lay it flat to dry. These simple steps will help maintain your leather dog collars, leashes, or accessories in excellent condition."